Support
Find answers to common questions or jump into the area you need.
Documentation(opens in a new tab)
Guides, setup walkthroughs, and troubleshooting on the help site.
Contact
Email support, sales, press, and security.
Changelog
Release notes for every PeakHour version, newest first.
Purchase help
Subscriptions, Lifetime Licenses, refunds, restoring purchases.
Privacy
What data PeakHour collects (almost nothing) and how we handle yours.
Terms of Service
The terms that govern this site and our business relationship.
Find help by task
Each link opens the guide for that task. Help site links open in a new tab.
Getting started
Routers, UPnP and SNMP
Alerts and notifications
Usage monitor
Purchases and restoring
Troubleshooting
Frequently Asked Questions
What macOS versions does PeakHour 6 support?
PeakHour 6 requires macOS 14.6 Sonoma or later. It runs natively on both Apple Silicon and Intel Macs as a Universal Binary.
System requirements(opens in a new tab)How do I set up bandwidth monitoring?
Most home routers support UPnP, and PeakHour finds a UPnP router on its own, during first-time setup and on each network you join. For a router, switch or other device that supports SNMP, add a monitor with the Configuration Assistant. PeakHour can also measure your Mac's own network interface.
Set up a bandwidth monitor(opens in a new tab)PeakHour doesn't find my router. What should I check?
First, check that UPnP is turned on in your router's settings. Then check that PeakHour has Local Network access in System Settings → Privacy & Security → Local Network. A router that supports only SNMP is never found automatically: add it yourself in Settings → Monitors.
UPnP troubleshooting(opens in a new tab)Does PeakHour affect my network performance?
Monitoring itself uses very little bandwidth: small pings and periodic SNMP or UPnP queries. The exception is the scheduled speed test, which uses as much data as any speed test while it runs. You can change how often it runs, or turn it off, in Settings → Dashboard.
Speed test settings(opens in a new tab)Can I monitor multiple connections?
Yes. PeakHour supports monitoring multiple targets simultaneously — your router, a remote server, and even multiple ISP gateways.
What PeakHour can monitor(opens in a new tab)How do I restore my purchase on a new Mac?
Open PeakHour and click Restore Purchases on the purchase screen. Make sure the Mac is signed in to the App Store with the Apple Account you bought PeakHour with.
Purchase helpHow do I contact support?
Email us at support@peakhourapp.com. We typically respond within 24 hours. In the app, choose Help → PeakHour Help to open the help site.
Contact supportStill stuck?
Email support@peakhourapp.com with your PeakHour and macOS versions, your router model, and what you see. For a crash or a bug, please also attach diagnostic logs (opens in a new tab). We typically respond within 24 hours.