Purchase Support
Help with your purchase
Answers to the most common questions about subscriptions, Lifetime Licenses, restoring purchases, and billing.
Still stuck?
Emailsupport@peakhourapp.comwith a short description of the problem and the Apple ID email you used at checkout — we'll get back to you within a business day.
Apple
Manage subscriptions
View or cancel your PeakHour subscription on the App Store.
Apple
Request a refund
Refunds are processed by Apple via Report a Problem.
PeakHour
Compare plans
Annual Pass vs. Lifetime License — features and pricing.
Purchase questions
How do I start the free trial?
Download PeakHour from the Mac App Store and open it. On the purchase screen, click Start Free Trial under the Annual Pass. The trial is part of the Annual Pass, so Apple renews it into a paid subscription unless you cancel before the trial ends.
What's the difference between Annual Pass and Lifetime?
The Annual Pass ($19.99/year) renews automatically and unlocks all advanced features. The Lifetime License ($59.99 one-time) gives you the same access forever, with no recurring charges and no future paywalls.
Can I switch from a subscription to Lifetime?
Yes. First cancel your subscription in System Settings → [your name] → Media & Purchases → Manage Subscriptions. You keep PeakHour until the end of the period you paid for. When it ends, PeakHour shows the purchase screen: under Lifetime License, click Purchase Lifetime. Apple does not credit the rest of a subscription toward the Lifetime License. See the steps with screenshots.
I bought PeakHour 4 — where's my loyalty discount?
The 20% discount applies automatically to both the Annual Pass and the Lifetime License. Install and activate the latest PeakHour 4, then open PeakHour on a Mac signed in to iCloud with the same Apple Account. The purchase screen then shows PeakHour 4 Customer Discount Applied. If you don't see it, check that the Mac is signed in to iCloud with that Apple Account, then quit and reopen PeakHour. See the steps.
How do I restore my purchase on a new Mac?
On the PayWall, click "Restore Purchases". As long as you sign in with the same Apple ID, your subscription or Lifetime License will be recognized within a few seconds.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple, not PeakHour. Open System Settings → [your name] → Media & Purchases → Manage Subscriptions, or go to apps.apple.com/account/subscriptions in any browser.
I'd like a refund — what should I do?
Refunds for App Store purchases are handled by Apple directly. Visit reportaproblem.apple.com and select the PeakHour purchase. If Apple declines and you believe there's an issue with the app, email support@peakhourapp.com and we'll see what we can do.
Why am I being asked to pay again on a different Mac?
Make sure both Macs are signed into the same Apple ID, then tap "Restore Purchases" on the PayWall. Family Sharing is supported for Lifetime Licenses if it's enabled for the original purchaser.
Looking for general help instead?Visit the main Support page →